Resident Support

Need Maintenance Help?

Something not working in your home? We’re here to help. Check a few quick troubleshooting tips first, then contact our maintenance team if you still need assistance.

How It Works

From problem to repair, made simple

Our maintenance process efficiently resolves your issue.

Contact Us

Call our maintenance line and let us know what’s happening in your home.

We Assess

Our team will troubleshoot the issue and determine the appropriate next step.

Schedule Service

If a vendor is needed, they will contact you directly to arrange a convenient appointment.

We Follow Through

We track the work order and follow up as the repair moves toward completion.

Quick Troubleshooting

What can we help with?

Explore the category and troubleshooting tips that best match your maintenance issue. If they don’t help, contact our maintenance team directly, we’re here to help.

Heating & Cooling

Common issues related to air conditioning, heating systems, thermostats, and air filters can significantly impact your indoor comfort. It’s essential to address these problems promptly to maintain a pleasant living environment.

Troubleshooting Tips

Check thermostat settings
Check the HVAC breaker
Check or replace the air filter
Make sure vents are open

Plumbing

Our management fees are designed to be straightforward and transparent. We’ll walk you through our management, leasing, maintenance, and other applicable fees so you know exactly what to expect.

Kitchen Appliances

We carefully screen prospective tenants using criteria such as rental history, income, credit, and background information. Our goal is to help you find qualified, reliable residents while protecting your investment.

Laundry

Electrical

Residents can submit maintenance requests through our designated resident portal. Our team reviews the request, coordinates with the appropriate vendor, and keeps you informed throughout the process.

Know When to Call

Some problems need a professional.

Basic troubleshooting is helpful, but major repairs should always be handled by qualified professionals.

The problem continues after basic troubleshooting.
There is a water leak you cannot control.
Your heating or cooling system is not working.
An appliance requires professional repair.
You have an electrical concern.

Need maintenance assistance?

Our maintenance line is available 24/7/365 for property maintenance needs.

Good to Know

Who is responsible for the repair?

Not every maintenance issue is handled the same way.

Typically owner responsibility

Necessary property repairs
Normal property maintenance
Major system repairs
Issues affecting habitability

May be resident responsibility

Damage caused by negligence
Accidental damage
Damage caused by misuse
Optional cosmetic requests

Preventive Care

Protect your home from preventable problems

Your home works hard for you. A few simple maintenance habits can help prevent unexpected problems and keep everything running smoothly.

Protect Your Plumbing

Avoid flushing wipes, grease, paper towels, floss and other items that can cause blockages.

Maintain Your A/C

Replace filters regularly and keep vents and outdoor equipment clear.

Know Your Shut-Offs

Know where your toilet, sink and other water shut-off valves are before an emergency happens.

Frequently asked questions

Questions about maintenance

Have questions about our fees, services, or what’s included? Find answers to the most common questions from property owners.

How do I submit a maintenance request?

Select the category that best matches your issue, review the troubleshooting tips, and submit a maintenance request through the Resident Portal.

What should I do before submitting a request?

Review the troubleshooting guidance for your issue first. A simple check may help you resolve the problem without waiting for a service visit.

What qualifies as a maintenance emergency?

Emergencies include active flooding, fire, a gas smell, major electrical hazards, or any issue that creates an immediate risk to people or the property.

What should I do in an emergency?

For a life-threatening situation, call 911 first. For an urgent property issue, contact KC Home Rental’s emergency maintenance service immediately.

Who is responsible for the repair cost?

The owner generally covers repairs caused by normal wear or system failure. Residents may be charged when damage results from misuse, neglect, or an accident.

How quickly will my request be handled?

Emergency requests receive priority. Routine requests are reviewed and scheduled with the appropriate vendor as quickly as availability allows.

913.777.8901