Knowledge Base
Questions? We've Got Answers.
Explore helpful information for owners and residents, from leasing and payments to maintenance, property management, and day-to-day support.
Do I have to pay some sort of up-front listing fee?
Absolutely not, if we do not place a qualified renter in your property you pay nothing.
How will you advertise my property?
We use our website, internet resources, realtor referrals, and signage. A contact calling about one property might find your property is a better fit, leading to our success in renting quickly.
Can I still use other forms of advertising?
We are confident ours is the only service you will need, but our contract is not exclusive and you are free to pursue other avenues to advertise your property.
What if I change my mind about using your service?
Our contract can be cancelled at any time by either party, as long as we have not provided a qualified renter, at which point our referral fee would be due.
Can I use my preferred companies for repairs?
Provide a list, and we’ll call to schedule repairs. Our rates are often better due to high volume, and our staff can handle many repairs at a discount.
How will you send me the rent money collected?
We use direct deposit from our bank to yours, no chance of lost mail, or delays in getting your funds.
Repairs over $1000 or needing multiple bids incur an extra fee. What is it?
We cannot advertise a set rate for this service. Our fee is typically 5 – 10% of repair costs. For example, if your property needed electrical work costing $1550, our fee would be $150. We can save owners hundreds on repairs.
How will I pay for repairs and your property management fee?
Owners with multiple properties will have an escrow account for rents, repairs, and management fees. For single-property owners, we deduct fees from collected rents before depositing into their account.
What kind of reports will I get?
Every month you will receive a property management summary which will list all rents collected, repairs made, and fees charged. It will also include receipts for the repairs for your tax records.
Do I pay a property management fee if the tenant doesn’t pay rent?
Yes, this is when we do the most work. Posting notices, communicating with tenant to get them to pay, working out acceptable payment plans, taking care of paperwork to start the eviction process.
Is there an additional charge to fill a vacant unit?
Once a tenant moves out, we will advertise and show to place a new qualified tenant in your property, our fee for this is 50% of the monthly rent amount with a $750 minimum amount.
What if a tenant needs to be evicted?
We will post all necessary notices, file the paperwork with our attorney, and pay the legal fees from the tenant’s deposit. If no deposit funds are available, the owner is responsible for any legal fees.
Do I pay a property management fee if my unit is vacant?
Never. We do not charge a management fee for vacant units.
Do you add an additional fee to every repair?
Absolutely NOT, the only time there is an additional fee is if the repair exceeds $1000.00 or requires multiple bids, and the owner is notified in advance about the fee.
Do you charge fees for advertising costs?
NO, our referral fee of 50% of one month’s rent covers all of our expenses in advertising your property.
Do you screen the renters?
YES. We do a complete credit and background check. As owner, you will have access to all information before you accept a prospective tenant.
Do I have to pay some sort of up-front listing fee?
Absolutely not, if we do not place a qualified renter in your property you pay nothing.
How will you advertise my property?
We use our website, internet resources, realtor referrals, and signage. A contact calling about one property might find your property is a better fit, leading to our success in renting quickly.
Can I still use other forms of advertising?
We are confident ours is the only service you will need, but our contract is not exclusive and you are free to pursue other avenues to advertise your property.
What if I change my mind about using your service?
Our contract can be cancelled at any time by either party, as long as we have not provided a qualified renter, at which point our referral fee would be due.
Can I use my preferred companies for repairs?
Provide a list, and we’ll call to schedule repairs. Our rates are often better due to high volume, and our staff can handle many repairs at a discount.
How will you send me the rent money collected?
We use direct deposit from our bank to yours, no chance of lost mail, or delays in getting your funds.
Repairs over $1000 or needing multiple bids incur an extra fee. What is it?
We cannot advertise a set rate for this service. Our fee is typically 5 – 10% of repair costs. For example, if your property needed electrical work costing $1550, our fee would be $150. We can save owners hundreds on repairs.
How will I pay for repairs and your property management fee?
Owners with multiple properties will have an escrow account for rents, repairs, and management fees. For single-property owners, we deduct fees from collected rents before depositing into their account.
What kind of reports will I get?
Every month you will receive a property management summary which will list all rents collected, repairs made, and fees charged. It will also include receipts for the repairs for your tax records.
Do I pay a property management fee if the tenant doesn’t pay rent?
Yes, this is when we do the most work. Posting notices, communicating with tenant to get them to pay, working out acceptable payment plans, taking care of paperwork to start the eviction process.
Is there an additional charge to fill a vacant unit?
Once a tenant moves out, we will advertise and show to place a new qualified tenant in your property, our fee for this is 50% of the monthly rent amount with a $750 minimum amount.
What if a tenant needs to be evicted?
We will post all necessary notices, file the paperwork with our attorney, and pay the legal fees from the tenant’s deposit. If no deposit funds are available, the owner is responsible for any legal fees.
Do I pay a property management fee if my unit is vacant?
Never. We do not charge a management fee for vacant units.
Do you add an additional fee to every repair?
Absolutely NOT, the only time there is an additional fee is if the repair exceeds $1000.00 or requires multiple bids, and the owner is notified in advance about the fee.
Do you charge fees for advertising costs?
NO, our referral fee of 50% of one month’s rent covers all of our expenses in advertising your property.
Do you screen the renters?
YES. We do a complete credit and background check. As owner, you will have access to all information before you accept a prospective tenant.
Do I have to pay some sort of up-front listing fee?
Absolutely not, if we do not place a qualified renter in your property you pay nothing.
How will you advertise my property?
We use our website, internet resources, realtor referrals, and signage. A contact calling about one property might find your property is a better fit, leading to our success in renting quickly.
Can I still use other forms of advertising?
We are confident ours is the only service you will need, but our contract is not exclusive and you are free to pursue other avenues to advertise your property.
What if I change my mind about using your service?
Our contract can be cancelled at any time by either party, as long as we have not provided a qualified renter, at which point our referral fee would be due.
Can I use my preferred companies for repairs?
Provide a list, and we’ll call to schedule repairs. Our rates are often better due to high volume, and our staff can handle many repairs at a discount.
How will you send me the rent money collected?
We use direct deposit from our bank to yours, no chance of lost mail, or delays in getting your funds.
Repairs over $1000 or needing multiple bids incur an extra fee. What is it?
We cannot advertise a set rate for this service. Our fee is typically 5 – 10% of repair costs. For example, if your property needed electrical work costing $1550, our fee would be $150. We can save owners hundreds on repairs.
How will I pay for repairs and your property management fee?
Owners with multiple properties will have an escrow account for rents, repairs, and management fees. For single-property owners, we deduct fees from collected rents before depositing into their account.
What kind of reports will I get?
Every month you will receive a property management summary which will list all rents collected, repairs made, and fees charged. It will also include receipts for the repairs for your tax records.
Do I pay a property management fee if the tenant doesn’t pay rent?
Yes, this is when we do the most work. Posting notices, communicating with tenant to get them to pay, working out acceptable payment plans, taking care of paperwork to start the eviction process.
Is there an additional charge to fill a vacant unit?
Once a tenant moves out, we will advertise and show to place a new qualified tenant in your property, our fee for this is 50% of the monthly rent amount with a $750 minimum amount.
What if a tenant needs to be evicted?
We will post all necessary notices, file the paperwork with our attorney, and pay the legal fees from the tenant’s deposit. If no deposit funds are available, the owner is responsible for any legal fees.
Do I pay a property management fee if my unit is vacant?
Never. We do not charge a management fee for vacant units.
Do you add an additional fee to every repair?
Absolutely NOT, the only time there is an additional fee is if the repair exceeds $1000.00 or requires multiple bids, and the owner is notified in advance about the fee.
Do you charge fees for advertising costs?
NO, our referral fee of 50% of one month’s rent covers all of our expenses in advertising your property.
Do you screen the renters?
YES. We do a complete credit and background check. As owner, you will have access to all information before you accept a prospective tenant.
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